Recording Manager

3CX Recording Manager

How to install 3CX Recording Manager and a quick overview.  This video was not intended for public release, but it should give you some basic information about the add-on.

With 3CX you can record phone conversations.  You can record individual calls on an ad-hoc basis, record all calls made by a specific extension(s), or record all calls on the entire phone system.  These call recordings are stored on the 3CX server in a folder matching the extension that made/received the call.  

But once you have saved all these recordings, it’s not easy to find the one you want. If you are working with a big call center, you could be dealing with literally hundreds of recordings.  How are you going to find the right recording?

3CX Recording Manager makes that task easy.

Our tool provides a web portal with a searchable database.  You can easily find all the calls made by any extension in the time frame and on the date in question. You don’t have to try to search a folder on some distant server, and try to decipher an ugly file name to find the right recording.  And you don’t have to give users rights to your 3CX server.

The web portal has a built-in query manager that makes it easy to build simple or complex queries.  From the portal, you can click on the recording icon to listen to a recording.  You can save the recording to your computer, or you can email the recording to anyone you like.  You can delete the recording right from the web page (if you have the necessary permissions).

As a manager of a call center you can review all the recordings made by your staff.  Call Center Agents can only review their own recordings. In addition, you can have recordings automatically emailed to you when you have finished recording the conversation, and optionally have the recording deleted from the server after successfully emailing the recording.

There is also an automated retention policy that an administrator can setup.  The retention policy looks at the age of the recording and, on a scheduled basis, if the recording is older than the specified number of days, can either delete the recording, or archive the recordings on an alternate server.

Access to the web portal is controlled using your existing extension number (serving as your username) and PIN number (serving as your password).  This means there is no need to maintain a separate user login database. You simply use the existing security built into 3CX, leveraging the username and password you already know.

Because this is a web portal, nothing needs to be installed on the agent’s computer.  You can access the portal from anywhere using your PC, MAC, or Smart Phone.  Updates to the application are performed on the server and are immediately available to all users simultaneously.

3CX Recording Manager utilizes Microsoft Internet Information Server (IIS) as the web server, and Microsoft SQL Express as the database server.  Both products are free from Microsoft, so the only thing you need to purchase is the license key for 3CX Recording Manager.

3CX Recording Manager makes everything EASY!

• Easy to find, listen, and manage 3CX Recordings
• Easy to install/update
• Easy to use with standard browsers (Internet Explorer, Google Chrome, Firefox, Safari)
• Easy access via PC, MAC, or Smart Phone
• Easy to delete old recordings that take up lots of space on the server
• Easy to administer using the built-in 3CX login database
• Easy to purchase (uses free tools from Microsoft)

3CX does a great job recording calls.  With 3CX Recording Manager now it’s easy to manage these recordings.